Privacy Policy

1. Introduction

Martejo Enterprise Inc., d/b/a Martejo Discount ("Martejo," "we," "us," or "our") operates the website at app.martejo.com and related services, including online auctions, flooring sales, and warehouse checkout (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Personal Information You Provide:

• Name, email address, phone number, and mailing address when you create an account or place an order.
• Payment information (processed securely through Stripe; we do not store full card numbers).
• Bid history, purchase history, and flooring quote requests.
• Communications you send to us (emails, support requests, notes on orders).

Information Collected Automatically:

• Device and browser type, IP address, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Session identifiers used for analytics and site performance.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service, including auctions, purchases, and flooring quotes.
• Process transactions and send related information such as purchase confirmations, invoices, and receipts.
• Send you transactional notifications including bid updates, auction results, appointment reminders, and order status updates via email or text message (with your consent).
• Respond to your comments, questions, and customer service requests.
• Analyze usage trends and improve the Service.
• Detect, prevent, and address fraud or technical issues.
• Send promotional communications (only with your opt-in consent; you may opt out at any time).

4. Text Messaging & SMS

If you opt in to receive text messages from Martejo, we may send you transactional and informational messages related to your account, bids, orders, appointments, and promotions. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message or by contacting us. For full details, see our SMS/Text Messaging Terms.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate the Service (e.g., Stripe for payments, SendGrid for email, Twilio for text messaging). These providers access your data only to perform tasks on our behalf and are obligated to protect it.
• Legal Compliance: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

6. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information. Payment processing is handled by Stripe, a PCI-DSS compliant provider. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. We may retain certain information as required by law or for legitimate business purposes (e.g., tax records, dispute resolution).

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of promotional communications at any time.
• Opt out of text messages by replying STOP.

To exercise any of these rights, contact us at the address below.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. SMS / Text Message Communications

If you voluntarily opt in to receive SMS/text messages from Martejo Discount, we may send you transactional and informational messages including order updates, auction alerts, pickup reminders, and customer care notifications.

• SMS consent is optional and is not required to use our service, create an account, place bids, or make purchases.
• Message frequency varies depending on your activity and account preferences.
• Message and data rates may apply. Check with your carrier for details.
• You can opt out at any time by replying STOP to any message.
• For help, reply HELP or contact us at (224) 828-0621 or martejoenterpriseinc@gmail.com.
• We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes.

See our full SMS Terms & Conditions for more details.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: